1. Introduction

The Prosper Lab LLC (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and manage information obtained through our website, digital services, consultations, and communications.

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal identifiers (such as name, email address, phone number)

Contact and communication details

Account-related and service inquiry information

Information voluntarily provided during consultations, forms, or correspondence

Text messaging opt-in preferences and consent (when applicable)

We collect only the information necessary to provide our services, respond to inquiries, and maintain accurate records.

3. How We Use Information

Information collected is used solely for legitimate business purposes, including:

Providing requested services and educational resources

Responding to inquiries and customer support requests

Managing appointments, communications, and service delivery

Improving internal operations, systems, and service quality

Maintaining compliance with legal and regulatory requirements

We do not use personal information for unauthorized marketing or promotional distribution.

4. Mobile Information & SMS Compliance

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service or technical assistance, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Text Messaging Communications

If you opt in to receive text messages from us:

Messages may include appointment reminders, service updates, or requested information

Message frequency may vary

Message and data rates may apply

You may opt out at any time by replying STOP

Text messaging originator opt-in data and consent are not disclosed for marketing or promotional purposes and are only used to deliver requested communications.

6. Information Handling & Support Services

Certain operational information may be accessed by trusted service providers strictly for business support functions such as:

Customer service

Scheduling systems

Secure data hosting

Communication delivery platforms

These entities operate under confidentiality obligations and are permitted access only to the extent necessary to support service functionality.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously evaluate and enhance our security practices.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill service purposes, maintain records, and comply with applicable legal obligations.

9. Your Rights & Choices

You may request to:

Review or update your information

Withdraw consent for communications

Request deletion of eligible data

Requests can be submitted using the contact information below.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Information

For questions or concerns regarding this Privacy Policy or your information, contact:

The Prosper Lab LLC
Email: [email protected]
Website: https://www.theprosperlab.info//tpl-privacy-policy-814572